Overview
This article provides an overview of the sequence of actions and requirements when purchasing Siemens DISW software products.
Step 1: GetCID
You must provide GetCID output to associate the license with a license server machine. The GetCID output is generated from executing the getcid.exe on the host machine where the licensing server is located at. The getcid.exe can be obtained from this shared external sharing location. Example GetCID output is shown below: ![GetCID Output](https://support.sdasoftware.com/galleryDocuments/edbsn84cc3f0262c7e95d9adec8e9b961583df904f02de8814ec88ad1ed8daa7039383d1669844f386f86128398126daed4f4?inline=true)
You might have multiple CIDs and MAC addresses.
Using your mouse, highlight ALL the getcid output information.
Using your keyboard press Ctrl + C to copy the output contents.
Paste (Ctrl +V or mouse right click -> paste) the contents into an email addressed to your sales representative.
Step 2: License File
A license file will be delivered to you within 5 business days after the order is placed.
Step 3: Siemens Support Center
Once the license file is delivered, two key pieces of information from the license file must be highlighted: Sold-To/Install and WebKey Access Code. These two items are located at the header of the license file shown in the example below:
After noting the Sold-To/Install and WebKey Access Code from the received license file, the next step will be activating the Siemens Support Center account. Please follow the instructions in the following article to activate the Siemens Support Center account: How do I setup or activate my Siemens Support Center account?
The registration for the account might take up to 24 hours. After successfully accessing the Siemens Support Center using the registered account, the home page of the support center should be like the example below:
The list of purchased products should be shown under the Product Centers bar. If the customer is missing products under the Product Centers bar, please follow the instructions in the following article to report missing products in Siemens Support Center to Siemens: Siemens Support Center Missing Products.
Each individual product center under the Product Centers bar provides tremendous value for customers to learn and obtain first-hand knowledge about the purchased products. Each product center shares a similar layout with functionality tabs, like training, downloads, documentation, etc. The product center layout is shown below, using Simcenter STAR-CCM+ as an example:
Knowledge Base
The knowledge base tab leads to all resources outside of the official software documentation, like videos, examples, workarounds, etc.
Training
The training tab leads to all resources related to training, like Siemens Xcelerator Academy, live training, online certification, etc.
Downloads
The downloads tab leads to all the downloads including all the available versions of the software. Addons, plugins, extensions, etc.
Documentation
The documentation tab leads to documentation related to user guides, release notes, installation, licensing information, etc.
Step 4: Product Installation Guidelines
Different Siemens products utilize different licensing servers and have distinct installation processes. Hence, the installation instructions are separated based on the software:
STAR-CCM+
FEMAP
NX
Amesim
Solid Edge
- Solid Edge Get Started
Technical Support Workflow
If you have technical questions about software features, workarounds, and errors, there is a recommended approach:
Leverage the User Guide
SDA Software Support Offerings
Technical Support through the SDA Software Website
1. Visiting Customer Care at the home page of SDA Software Website
Introduction for the SDA Software Help Center
The SDA Software Help Center is a customer facing interface for customers who are looking for software support. Customers can submit support tickets and search for knowledge base articles to troubleshoot technical issues. The knowledge base is filled with installation and licensing questions, technical articles, and webinars.
How to explore the SDA Software Help Center Knowledge Base:
1. Visiting the SDA Software Help Center and accessing Knowledge Base
![SDA Software Knowledge Base](https://support.sdasoftware.com/galleryDocuments/edbsn5b807a6debcffb37a619d806ba19a5b978d89d5d6e1fb63411e2800e3affa604cd8d746d9a421cf2582540efc6c96dc6?inline=true)
2. The Knowledge Base is categorized based on the software
![SDA Software Products](https://support.sdasoftware.com/galleryDocuments/edbsn5519ff6a487bb8de0b8b651ce84f1fc24f02f1bd9ac5d90514899e547a37dc2dfff292ab46fd1ec6ec4f872980115642?inline=true)
3. The knowledge articles are further categorized
![SDA Software Articles](https://support.sdasoftware.com/galleryDocuments/edbsn543f8d594975cd19f68c952e2432b3003b7beb0ce50fbee983b6aa39cadf6de1ad7d321a62f8ab3f56a328fa7fffec00?inline=true)